Sendit

SENDIT Platform

Shipping Policy

SENDIT supports freight planning, shipment coordination, import export operations, and partner-led logistics execution. This Shipping Policy explains how shipment handling, timing, partner allocation, and delivery communication are generally managed across our service environment.

  1. Shipment handling is subject to route availability, cargo profile, compliance requirements, load readiness, partner acceptance, customs conditions, and operational scheduling. Not every lane or cargo type can be accepted immediately.
  2. Estimated pickup, transit, and delivery windows are planning references only unless a separate written service-level commitment has been expressly agreed. Actual timelines may change due to port delays, inspections, weather, border controls, traffic, force majeure, or partner-side disruptions.
  3. Customers must provide accurate shipment details, cargo characteristics, quantity information, destination requirements, handling instructions, and documentation status before dispatch or coordination begins. Missing or inaccurate information may delay service or create additional costs.
  4. Tracking updates, milestone alerts, and progress communication are shared based on the operating model, partner reporting cadence, and available systems. Some routes or partner environments may provide richer visibility than others.
  5. Any restricted, hazardous, sensitive, insured, temperature-dependent, oversized, or special-handling goods must be disclosed in advance so SENDIT can determine whether coordination is possible and what conditions may apply.
  6. Customs, duties, inspections, licensing, declarations, and cross-border documentation remain subject to applicable law, agency review, and country-specific requirements. SENDIT can support coordination, but regulatory outcomes cannot be guaranteed.
  7. If a shipment is delayed, damaged, disputed, or interrupted, the matter should be reported to SENDIT as soon as possible with shipment identifiers, dates, location details, and supporting records so the issue can be investigated with the relevant parties.
  8. Shipping-related commercial terms, responsibility allocations, and risk treatment may also be governed by separate quotations, invoices, lane agreements, service contracts, or written partner arrangements where applicable.